Privacy Policy
Version 1.3 · Effective 9 October 2026
Who we are
Privacy contact: ToolBuddy Canada Inc., 5245 Aerial Cres, Regina, SK S4W 0C8, Canada; info@toolbuddy.ca. This policy applies across Canada. The app displays the name and privacy notice of any identity verification provider before the user submits identity documents.
Information we collect
We collect account and contact details; age confirmation; listing information and photos; rental, payment and payout references; limited card descriptors (not full card numbers); communications and support records; condition evidence and incident reports; fraud/security logs such as IP address and device data; approximate location or precise location if permission is granted; and identity verification status or supporting data where necessary. A verification provider and payment provider collect additional information under their own notices. We collect only data reasonably needed for the disclosed purposes.
How we use and share information
We use information to create accounts, show nearby tools, complete bookings and payouts, establish a safe handover, communicate booking notices, check identity when warranted, investigate fraud, damage and safety incidents, comply with law, and improve reliability. We use optional marketing information only where permitted, with an unsubscribe control. We share the information necessary for a booking with the other party, including the location and map pin supplied in a public listing. Listing locations are publicly visible so owners should use a general area rather than a private home address. Delivery addresses are shared with booking participants and authorized support. Reported content may be reviewed by moderators. We share relevant information with payment, identity, hosting, messaging, analytics and support providers under appropriate arrangements; insurers, advisers, regulators and law enforcement when justified by law; and a successor in a lawful business transaction. Some providers may process information outside a province or Canada, where different laws may permit access. We do not sell personal data for money.
Storage, retention and your rights
We protect data with appropriate access controls, secure transport, credential protection, retention controls and incident response. We keep account data while an account is active and for as long afterward as reasonably needed for outstanding transactions, disputes and legal obligations. We keep transaction, tax and financial records for the legally required period; identity verification records may be retained by the verification provider under its own notice. We delete or deidentify data when no longer required. Users can ask for access, correction, withdrawal of optional consent, or deletion at info@toolbuddy.ca, subject to lawful retention and other exceptions. You can also delete your account at any time from Profile → Delete Account; your profile, listings, photos, messages and reviews are erased immediately, while booking and dispute records are kept without identifying details for the legally required period. See our account deletion page to submit a request outside the app. We will investigate complaints and handle reportable breaches under applicable privacy law.
Location and minors
Location is optional for discovery; a user may search manually. We do not knowingly create accounts for people under 18. Federal PIPEDA and applicable provincial privacy laws, including those of BC, Alberta and Quebec, may apply depending on the activity. Quebec compliant French language and privacy processes apply to transactions there.